1. Introduction
Healthy Is More ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website healthyismore.com, create an account, make a purchase, subscribe to our newsletter, or otherwise interact with our services. Please read this policy carefully. By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
2. Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Information: Name, email address, shipping address, billing address, and phone number (if voluntarily provided) when you create an account, place an order, or contact us.
- Payment Information: Credit card numbers, debit card details, and billing information are processed securely by our third-party payment processors. We do not store complete payment card numbers on our servers.
- Order Information: Details about products you purchase, order history, shipping preferences, and return requests.
- Account Information: Username, password (encrypted), account preferences, and wishlist items.
- Device and Usage Data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, click data, and access times.
- Communications: Content of messages you send us through contact forms, email correspondence, and customer support interactions.
- Newsletter Data: Email address and subscription preferences when you subscribe to or unsubscribe from our marketing communications.
3. How We Collect Information
We collect information through various methods including: directly from you when you register, place orders, fill out forms, or communicate with us; automatically through cookies, web beacons, and similar tracking technologies when you browse our website; from third-party service providers such as payment processors, shipping carriers, and analytics providers; and from social media platforms if you interact with our social media accounts or use social login features.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders, including payment processing, shipping, and delivery
- Managing your account and providing customer support
- Sending transactional emails such as order confirmations, shipping updates, and account notifications
- Sending marketing communications, promotional offers, and newsletters (with your consent)
- Personalizing your shopping experience and recommending products
- Improving our website, products, and services through analytics and research
- Detecting, preventing, and addressing fraud, security issues, and technical problems
- Complying with legal obligations and enforcing our Terms and Services
- Conducting surveys and gathering feedback to improve customer satisfaction
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who perform services on our behalf, including payment processing, order fulfillment, shipping, email delivery, hosting, analytics, and customer support. These providers are contractually obligated to protect your information.
- Shipping Carriers: Name, shipping address, and contact information necessary to deliver your orders.
- Legal Requirements: When required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: When you have given us explicit permission to share your information for a specific purpose.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use include:
- Essential Cookies: Required for website functionality, such as shopping cart, account login, and security features.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
- Preference Cookies: Remember your settings and preferences for a more personalized experience.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent where required).
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We honor Do Not Track (DNT) browser signals where technically feasible.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure server infrastructure with firewalls, access controls and authentication protocols, regular security assessments and vulnerability testing, employee training on data protection practices, and secure storage of sensitive information. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust protections.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include: account information retained while your account is active and for 3 years after closure; order and transaction records retained for 7 years for tax and legal compliance; marketing preferences retained until you unsubscribe; website usage data retained for 12 months; and customer support communications retained for 3 years. After retention periods expire, data is securely deleted or anonymized.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request your data in a structured, commonly used, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time via our Unsubscribe page or email preferences.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
To exercise these rights, please contact us through our Contact Us page. We will respond within 30 days of receiving your request.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us and our service providers
- Right to opt-out of the sale or sharing of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
- Right to correct inaccurate personal information
- Right to limit use and disclosure of sensitive personal information
California residents may submit requests through our Contact page. We will verify your identity before processing requests. You may designate an authorized agent to make requests on your behalf with proper documentation.
11. Children's Privacy
Our website and services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly. Our products, particularly supplements and health devices, are intended for adult use. Parents should supervise any use of health-related products by minors.
12. Third-Party Links and Services
Our website may contain links to third-party websites, plugins, and applications, including social media platforms, payment processors, and product manufacturers. Clicking on those links may allow third parties to collect information about you. We do not control and are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of every website you visit. Our inclusion of links does not imply endorsement of the linked site or its operators.
13. International Visitors
Healthy Is More is based in the United States and our website is primarily intended for users within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States. Data protection laws in the United States may differ from those in your country of residence.
14. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, wellness tips, and company updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, visiting our Unsubscribe page, or contacting us through our Contact page. Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders, account, or customer service inquiries.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Material changes will be communicated through a prominent notice on our website or via email to registered users. We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact Us page. We are committed to resolving any privacy concerns promptly and transparently. For privacy-specific inquiries, please use the subject line "Privacy Inquiry" in your message. We aim to respond to all privacy-related requests within 30 days.
